Privacy Policy

Last updated: June 21, 2026

Tranzit Group Pty Ltd (ABN 12 690 967 198) ("Tranzit", "we", "us") respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We may collect the following types of information:

• Account information — name, business name, email address, phone number and billing details when you register or subscribe.
• Shipping data — order details, recipient addresses, parcel dimensions, tracking numbers and carrier information processed through our platform.
• Website usage — IP address, browser type, pages visited and referral source via cookies and analytics tools.
• Communications — messages you send us via contact forms, email or support channels.

2. How we use your information

We use personal information to:

• Provide, operate and improve our shipping automation services.
• Process transactions, generate labels and sync fulfilment data with your connected stores.
• Respond to enquiries, provide customer support and send service-related notifications.
• Send marketing communications where you have opted in (you may unsubscribe at any time).
• Comply with legal obligations and prevent fraud or misuse of our platform.

3. Sharing your information

We do not sell your personal information. We may share data with:

• Courier partners — to book shipments, generate labels and provide tracking (e.g. Australia Post, Aramex, CouriersPlease).
• Service providers — hosting, payment processing, email delivery and analytics, under confidentiality agreements.
• Legal authorities — where required by law or to protect our rights and users.

4. Data storage and security

Your data is stored on secure servers located in Australia or with providers that meet appropriate security standards. We use encryption, access controls and regular monitoring to protect information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and analytics

Our website uses cookies to improve your experience and measure site performance. We may use Google Analytics to understand how visitors use our site. You can disable cookies in your browser settings, though some features may not function correctly.

6. Your rights

Under Australian privacy law, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your data, subject to legal and contractual obligations.
• Opt out of marketing communications at any time.

To exercise these rights, contact us at info@tranzitgroup.com.au.

7. Third-party links

Our website and platform may contain links to third-party sites (including courier portals and ecommerce platforms). We are not responsible for the privacy practices of those sites.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact us

If you have questions or complaints about how we handle your personal information, please contact:

Tranzit Group Pty Ltd
Email: info@tranzitgroup.com.au
Phone: 1300 TRANZIT

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.